[2015]DLNLC7634 Login to Read Full Case <span style="font-size: 18px !important;"><p class="MsoNormal" align="center" style="margin-right:.2pt;text-align:center; mso-pagination:none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow:yes"><b><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; color:#00B050">RIC</span></b><b><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; color:#00B050">HARD ATO ALLEN FARRON<o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="margin-right:.2pt;text-align:center; mso-pagination:none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow:yes"><i><span lang="EN-US" style="font-size:10.0pt;line-height: 115%;font-family:"Book Antiqua",serif;mso-ansi-language:EN-US;mso-bidi-font-weight: bold">(</span></i><i><span lang="en-GH" style="font-size:10.0pt;line-height:115%; font-family:"Book Antiqua",serif;mso-bidi-font-weight:bold">CO</span></i><i><span lang="en-GH" style="font-size:10.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-bidi-font-weight:bold">MPLAINANT</span></i><i><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-US;mso-bidi-font-weight:bold">)</span></i><i><span lang="en-GH" style="font-size:10.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-bidi-font-weight:bold"><o:p></o:p></span></i></p><p class="MsoNormal" align="center" style="margin-right:.2pt;text-align:center; mso-pagination:none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow:yes"><b><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; color:#00B050;mso-ansi-language:EN-US">vs.<o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="margin-right:.2pt;text-align:center; mso-pagination:none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow:yes"><b><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; color:#00B050">BARCLAYS BANK GHANA LIMITED<o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="margin-right:.2pt;text-align:center; mso-pagination:none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow:yes"><i><span lang="EN-US" style="font-size:10.0pt;line-height: 115%;font-family:"Book Antiqua",serif;mso-ansi-language:EN-US">(</span></i><i><span lang="en-GH" style="font-size:10.0pt;line-height:115%;font-family:"Book Antiqua",serif">RESPONDENT</span></i><i><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-ansi-language:EN-US">)</span></i><i><span lang="en-GH" style="font-size:10.0pt; line-height:115%;font-family:"Book Antiqua",serif"><o:p></o:p></span></i></p><p class="MsoNormal" align="center" style="margin-right:.2pt;text-align:center; mso-pagination:none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow:yes"><b><span lang="EN-US" style="font-size:12.0pt;line-height: 115%;font-family:"Book Antiqua",serif;mso-ansi-language:EN-US">[NLC]<o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="margin-right:.2pt;text-align:center; mso-pagination:none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow:yes"><span lang="en-GH" style="font-size:12.0pt;line-height: 115%;font-family:"Book Antiqua",serif">o</span><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-fareast-font-family:"Courier New";mso-bidi-font-family:"Courier New"">ur </span><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif">Ref:</span><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-ansi-language:EN-US"> NLC/C-203/014/015/380</span><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif"> </span><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-ansi-language:EN-US"> </span><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif">Date: 13</span><sup><span lang="EN-US" style="font-size:12.0pt;line-height:115%; font-family:"Book Antiqua",serif;mso-ansi-language:EN-US">th</span></sup><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-ansi-language:EN-US"> MAY, </span><span lang="en-GH" style="font-size:12.0pt; line-height:115%;font-family:"Book Antiqua",serif">2015<o:p></o:p></span></p><div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.5pt; padding:31.0pt 31.0pt 1.0pt 31.0pt;mso-border-shadow:yes;margin-left:0cm; margin-right:.2pt"> <p class="MsoNormal" align="center" style="text-align:center;mso-pagination:none; border:none;mso-border-bottom-alt:solid windowtext 1.5pt;padding:0cm; mso-padding-alt:31.0pt 31.0pt 1.0pt 31.0pt;mso-border-shadow:yes"><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-ansi-language:EN-US"><o:p> </o:p></span></p> </div><p class="MsoNormal" style="margin-right:.2pt;text-align:justify;tab-stops:7.1pt"><span lang="en-GH" style="font-size:10.0pt;line-height:115%;font-family:"Book Antiqua",serif">FOR THE COMMISSION:<o:p></o:p></span></p><p class="MsoNormal" style="margin-top:1.65pt;margin-right:.2pt;margin-bottom: 0cm;margin-left:0cm;margin-bottom:.0001pt;text-align:justify;mso-pagination: none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow: yes"><b><span lang="en-GH" style="font-size: 12.0pt;line-height:115%;font-family:"Book Antiqua",serif">EDWARD BRIKU-BO</span></b><b><span lang="en-GH" style="font-size:12.0pt; line-height:115%;font-family:"Book Antiqua",serif;mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"Times New Roman"">ADU </span></b><b><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family: "Book Antiqua",serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family: "Times New Roman";mso-ansi-language:EN-US">(</span></b><b><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family: "Book Antiqua",serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family: "Times New Roman"">CHAIRMAN</span></b><b><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman"; mso-ansi-language:EN-US">)</span></b><b><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman""> </span></b><b><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman""><o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="margin-right:.2pt;text-align:center; mso-pagination:none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow:yes"><b><span lang="en-GH" style="font-size:12.0pt;line-height: 115%;font-family:"Book Antiqua",serif">DECISION<o:p></o:p></span></b></p><div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.5pt; padding:31.0pt 31.0pt 1.0pt 31.0pt;mso-border-shadow:yes;margin-left:0cm; margin-right:.2pt"> <p class="MsoNormal" align="center" style="text-align:center;mso-pagination:none; border:none;mso-border-bottom-alt:solid windowtext 1.5pt;padding:0cm; mso-padding-alt:31.0pt 31.0pt 1.0pt 31.0pt;mso-border-shadow:yes"><b><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-ansi-language:EN-US"><o:p> </o:p></span></b></p> </div><p class="MsoNormal" align="center" style="margin-right:.2pt;text-align:center; mso-pagination:none;border:none;mso-padding-alt:0cm 31.0pt 31.0pt 31.0pt"><b><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Book Antiqua",serif; mso-ansi-language:EN-US"><o:p> </o:p></span></b></p><p class="MsoNormal" style="margin-right:.2pt;text-align:justify;mso-pagination: none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow: yes"><b><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family: "Book Antiqua",serif">FACTS <o:p></o:p></span></b></p><p class="MsoNormal" style="margin-top:6.0pt;margin-right:.2pt;margin-bottom: 0cm;margin-left:0cm;margin-bottom:.0001pt;text-align:justify;mso-pagination: none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow: yes"><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family: "Book Antiqua",serif">In a letter dated 19th July, 2013 and addressed to the Respondent's Bolga Branch Manager, Mary Addah, a bulk teller reported that the Complainant slapped her in the presence of Edwin, Issac and Cyneizer in the full glare of customers in the banking hall during verbal exchanges over an TOU she was granted from the social club account. <o:p></o:p></span></p><p class="MsoNormal" style="margin-top:2.15pt;margin-right:.2pt;margin-bottom: 0cm;margin-left:0cm;margin-bottom:.0001pt;text-align:justify;mso-pagination: none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow: yes"><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family: "Book Antiqua",serif"><o:p> </o:p></span></p><p class="MsoNormal" style="margin-top:2.15pt;margin-right:.2pt;margin-bottom: 0cm;margin-left:0cm;margin-bottom:.0001pt;text-align:justify;mso-pagination: none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow: yes"><span lang="en-GH" style="font-size:12.0pt;line-height:115%;font-family: "Book Antiqua",serif">Contrary to the Respondent's Disciplinary Code, the Branch Manager without hearing the Complainant's side of the story forwarded Mary Addah's letter to the Respondent's Area Manager, Northern Cluster. <o:p></o:p></span></p><p class="MsoNormal" style="margin-top:2.85pt;margin-right:.2pt;margin-bottom: 0cm;margin-left:0cm;margin-bottom:.0001pt;text-align:justify;mso-pagination: none;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow: yes"><span lang="en-GH" style="font-size:12.0pt;l