ICU (ALICE ADJORKOR BANFRO) vs. GOLDEN TULIP HOTEL LIMITED [2017]DLNLC7573

Date	2017-06-01
Suit No.
Citation No.	[2017]DLNLC7573

[2017]DLNLC7573
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													<main id="main" class="content" style="min-height: 60rem" >ICU (ALICE ADJORKOR BANFRO)<o:p></o:p>vs.<o:p></o:p>GOLDEN TULIP HOTEL LIMITED<o:p></o:p><a name="_Hlk25226617">[NLC]<o:p></o:p></a>OUR REF:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; DATE:
1ST JUNE, 2017<o:p></o:p><div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.5pt;
padding:31.0pt 31.0pt 1.0pt 31.0pt;mso-border-shadow:yes">

</div><a name="_Hlk25226634">FOR THE COMMISSION:<o:p></o:p></a>EDWARD BRIKU-BOADU (CHAIRMAN) <o:p></o:p><div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.5pt;
padding:0cm 0cm 1.0pt 0cm">

<p class="MsoNormal" align="center" style="margin-bottom:5.0pt;text-align:center;
line-height:normal;border:none;mso-border-bottom-alt:solid windowtext 1.5pt;
padding:0cm;mso-padding-alt:0cm 0cm 1.0pt 0cm">DECISION<o:p></o:p>

</div>The Complainant was employed by the Respondent on
January 13, 2005 as "Office Personnel" and was subsequently promoted
to the position of Guest Service Supervisor, a position she held until her
dismissal on September 10, 2013.<o:p></o:p>Pursuant to a routine review of guests' bills
especially those of restaurant and room service on House Accounts, the Front
Desk Manager, Joyce M. Boateng, detected that in July, 2013, the Complainant's
ID was used to transfer GH¢56.00 being a restaurant room service bill of a
guest by name Martin Bwalya, who settled his bill in cash, onto a dead folio of
Kojo Asamoah whose April, 2013 bill was still outstanding in the House Account.<o:p></o:p>The Front Desk Manager found the transaction
unusual and suspicious, so she queried the Complainant on July 26, 2013 to
explain why disciplinary action should not be taken against her for
transferring a restaurant room service bill of Martin Bwalya which is an own
account onto Kojo Asamoah's April bill which was yet to be paid in the House
Account, contrary to the Respondent's guidelines (SOPs) on transfer of bills.<o:p></o:p>In her reply to the query dated August 1, 2013, the
Complainant denied making the said transfer. She however admitted that her ID
which was known to her only, was used to effect the transfer. She did not
indicate that she allowed anyone access to her computer to work. Neither did
she explain how anyone could have gained access to her password (ID) to effect
the unauthorized transfer.<o:p></o:p>Dissatisfied with the Complainant's response to the query, the
Front Desk Manager in line with procedure, caused a Disciplinary Committee
comprising the following members to hear her case.<o:p></o:p><o:p>&nbsp;</o:p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:5.0pt;
margin-left:19.45pt;text-align:justify;text-indent:-18.0pt;line-height:normal;
mso-list:l2 level1 lfo3;border:none;mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;
mso-border-shadow:yes">1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ms. Araba E.
Quagraine&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Human Resource Manager <o:p></o:p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:5.0pt;
margin-left:19.45pt;text-align:justify;line-height:normal;border:none;
mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow:yes"><o:p>&nbsp;</o:p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:5.0pt;
margin-left:1.45pt;text-align:justify;line-height:normal;border:none;
mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow:yes">2. Mr. Tanidu
Bukari&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Financial Controller <o:p></o:p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:5.0pt;
margin-left:1.45pt;text-align:justify;line-height:normal;border:none;
mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow:yes"><o:p>&nbsp;</o:p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:5.0pt;
margin-left:1.45pt;text-align:justify;line-height:normal;border:none;
mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow:yes">3. Charles
Obuobisa&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Local
Union Chairman <o:p></o:p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:5.0pt;
margin-left:1.45pt;text-align:justify;line-height:normal;border:none;
mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow:yes"><o:p>&nbsp;</o:p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:5.0pt;
margin-left:1.45pt;text-align:justify;line-height:normal;border:none;
mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow:yes">4. Mr. Alhassan
Amadu&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Local ICU Secretary (Observer)<o:p></o:p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:5.0pt;
margin-left:19.45pt;text-align:justify;line-height:normal;border:none;
mso-padding-alt:31.0pt 31.0pt 31.0pt 31.0pt;mso-border-shadow:yes"><o:p>&nbsp;</o:p>At the Disciplinary Committee's hearing of August
22, 2013, the Complainant in response to a question explained that except for
cash and credit card transactions, her pr</main>