[2018]DLHC11584 Login to Read Full Case <span style="font-size: 18px !important;"><p class="MsoNormal" align="center" style="margin-bottom:0cm;margin-bottom:.0001pt; text-align:center"><b><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif; color:#00B0F0">RIGWORL INTERNATIONAL SERVICES LIMITED<o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="margin-bottom:0cm;margin-bottom:.0001pt; text-align:center"><i><span style="font-size:10.0pt;line-height:107%;font-family:"Book Antiqua",serif">(PLAINTIFF)<o:p></o:p></span></i></p><p class="MsoNormal" align="center" style="margin-bottom:0cm;margin-bottom:.0001pt; text-align:center"><b><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif; color:#00B0F0">vs.<o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="margin-bottom:0cm;margin-bottom:.0001pt; text-align:center"><b><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif; color:#00B0F0">SOCIETE GENERALE GHANA LIMITED<o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="margin-bottom:0cm;margin-bottom:.0001pt; text-align:center"><i><span style="font-size:10.0pt;line-height:107%;font-family:"Book Antiqua",serif">(DEFENDANT)<o:p></o:p></span></i></p><p class="MsoNormal" align="center" style="margin-bottom:0cm;margin-bottom:.0001pt; text-align:center"><span style="font-size:10.0pt;line-height:107%;font-family: "Book Antiqua",serif">[HIGH COURT, ACCRA]<o:p></o:p></span></p><div style="border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom-width: 1.5pt; border-bottom-color: windowtext; padding: 0cm 0cm 1pt;"> <p class="MsoNormal" align="center" style="margin-bottom:0cm;margin-bottom:.0001pt; text-align:center;border:none;mso-border-bottom-alt:solid windowtext 1.5pt; padding:0cm;mso-padding-alt:0cm 0cm 1.0pt 0cm"><span style="font-size:10.0pt; line-height:107%;font-family:"Book Antiqua",serif">SUIT NO. CM/BDC/0654/16 DATA: 12<sup>TH</sup> JULY, 2018<o:p></o:p></span></p> </div><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align: justify"><b><span style="font-size:12.0pt; line-height:107%;font-family:"Book Antiqua",serif">COUNSEL: <o:p></o:p></span></b></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align: justify"><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif">ALFRED BUATSI FOR PLAINTIFF PRESENT<o:p></o:p></span></p><div style="border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom-width: 1.5pt; border-bottom-color: windowtext; padding: 0cm 0cm 1pt;"> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align: justify;border:none;mso-border-bottom-alt:solid windowtext 1.5pt;padding:0cm; mso-padding-alt:0cm 0cm 1.0pt 0cm"><span style="font-size:12.0pt;line-height: 107%;font-family:"Book Antiqua",serif">COUNSEL FOR DEFENDANT ABSENT<o:p></o:p></span></p> </div><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align: justify"><b><span style="font-size:12.0pt; line-height:107%;font-family:"Book Antiqua",serif">CORAM:<o:p></o:p></span></b></p><p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align: justify"><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif">HER LADYSHIP JUSTICE AKUA SARPOMAA AMOAH (MRS.)<o:p></o:p></span></p><div style="border-top-width: 1.5pt; border-top-color: windowtext; border-left: none; border-bottom-width: 1.5pt; border-bottom-color: windowtext; border-right: none; padding: 1pt 0cm;"> <p class="MsoNormal" align="center" style="margin-bottom:0cm;margin-bottom:.0001pt; text-align:center;border:none;mso-border-top-alt:solid windowtext 1.5pt; mso-border-bottom-alt:solid windowtext 1.5pt;padding:0cm;mso-padding-alt:1.0pt 0cm 1.0pt 0cm"><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif">JUDGMENT<o:p></o:p></span></p> </div><p class="MsoNormal" align="center" style="margin-bottom:0cm;margin-bottom:.0001pt; text-align:center"><span style="font-size:12.0pt;line-height:107%;font-family: "Book Antiqua",serif"> </span></p><p class="MsoNormal" style="text-align:justify"><span style="font-size:12.0pt; line-height:107%;font-family:"Book Antiqua",serif">The Plaintiff, in the present suit, seeks the following reliefs against the Defendant;<o:p></o:p></span></p><p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif">a) A declaration that the Defendant was not entitled to debit the account with the amount on the email instruction from koabban.rigworld servicesltd@gmail.com.<o:p></o:p></span></p><p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif">b) The repayment of the sum of Fifteen Thousand United States Dollars (US$15,000.00) being the amount purportedly transferred by the email instruction.<o:p></o:p></span></p><p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif">c) Interest on the said sum at the contractual rate from April 28, 2016 up to date of actual and final payment.<o:p></o:p></span></p><p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif">d) Damages for breach of contract.<o:p></o:p></span></p><p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif">e) Costs including Legal Fees being 10% of the sum claimed in relief (b) above.<o:p></o:p></span></p><p class="MsoNormal" style="text-align:justify"><span style="font-size:12.0pt; line-height:107%;font-family:"Book Antiqua",serif">The Plaintiff’s case is that it is a Ghanaian registered company having its registered office at Number 11, Patrice Lumumba Street, Capital Place, Airport Residential Area, Accra. The Defendant, also registered and operating under the laws of Ghana, is a bank and engaged in the business of Universal Banking. The Plaintiff says that as an account holder of Defendant bank, it is mandated to instruct the Defendant to honour payment instructions via email. The email address as officially agreed between the Parties for such transactions is koabban@rigworldservicesltd.com (Indemnified Email Address)<o:p></o:p></span></p><p class="MsoNormal" style="text-align:justify"><span style="font-size:12.0pt; line-height:107%;font-family:"Book Antiqua",serif">On or about the 28<sup>th</sup> day of April, 2016, the Defendant honoured a transfer instruction purportedly issued by Plaintiff for the transfer of Fifteen Thousand United States Dollars (US$15,000.00) in favour of one Y.O. Salawu. As it turned out, the said transfer instruction, to the said Y.O. Salawu emanated from an unauthorized email address being koabban.rigworldservicesltd@gmail.com (Forged Email Address). Plaintiff avers that the said transfer was neither drawn nor authorized by it. Plaintiff contends further, that the Defendant has been negligent in effecting a transfer of Plaintiff’s funds from the forged email address. It particularized Defendant’s negligence as the Defendant’s failure to observe its duty of care to the Plaintiff which led to the Defendant honouring payment instructions from an email address other than that agreed upon by the Parties. Plaintiff says that it has suffered losses as a result of the unwarranted debit of its account by Defendant, following the unauthorized transfer. The Defendant however, despite persistent calls on it to refund the said Fifteen Thousand United States Dollars (US$15,000.00) has failed or refused to do so hence the present suit.<o:p></o:p></span></p><p class="MsoNormal" style="text-align:justify"><span style="font-size:12.0pt; line-height:107%;font-family:"Book Antiqua",serif">The Defendant denies Plaintiff’s claims. It maintains that the email address from which it received instructions to transfer the said Fifteen Thousand United States Dollars (US$15,000.00) to Y.O. Salawu was the indemnified email address being koabban@rigworldservicesltd.com and not koabban.rigworldservices@gmail.com as asserted by Plaintiff. According to the Defendant, it had, prior to the said instruction, received a request from the Plaintiff for the transfer of Five Thousand United States Dollars (US$5,000.00) from the indemnified address, which had been provided by the Plaintiff on an Email Indemnity Form dated and executed on the 28th day of October, 2015. That particular payment was effected after several attempts to reach the Managing Director of Plaintiff on phone had proved futile. Defendant therefore requested the Managing Director to send signed funds transfer instructions, which was received by the Defendant on the 27th day of April, 2016. That very day the Plaintiff’s Managing Director via the indemnified email address requested the SWIFT transfer advice for the said amount of Five Thousand United States Dollars (US$5,000.00) which advice was duly provided by the Defendant and receipt of which the Plaintiff duly acknowledged through the indemnified email address.<o:p></o:p></span></p><p class="MsoNormal" style="text-align:justify"><span style="font-size:12.0pt; line-height:107%;font-family:"Book Antiqua",serif">Subsequently, the Defendant, on the 28th day of April, 2016, received another transfer request from the indemnified email address for the transfer of an amount of Fifteen Thousand United States Dollars (US$15,000.00) to Y.O. Salawu with Account Number 42174826 with Satander Bank, Bradford, West Yorkshire in the United Kingdom which it honoured. The Defendant denies Plaintiff’s assertion that the instruction for the transfer of the said Fifteen Thousand United States Dollars (US$15,000.00) emanated from the forged email address and not the indemnified address provided on the Email Indemnity Form. Defendant further denies Plaintiff’s charges of negligence and says that upon receiving Plaintiff’s complaints about the alleged unauthorized transfers, it had, without necessarily admitting liability, made several efforts at helping Plaintiff retrieve the said funds but was only successful with the retrieval of the amount of Five Thousand United States Dollars (US$5,000.00) which had been transferred to an account with the GT Bank. The Fifteen Thousand United States Dollars (US$15,000.00) transferred to Satander Bank was however not retrieved as the same had been withdrawn from the beneficiary account. It says that it duly discharged its duty of care to the Plaintiff as customer with diligence and without negligence.<o:p></o:p></span></p><p class="MsoNormal" style="text-align:justify"><span style="font-size:12.0pt; line-height:107%;font-family:"Book Antiqua",serif">Four (4) issues were set down for trial namely:<o:p></o:p></span></p><p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><span style="font-size:12.0pt;line-height:107%;font-family:"Book Antiqua",serif">1. Whether or not the instructions to pay Fifteen Thousand United States Dollars (US$15,000.00) to Y.O. Salawu emanated from Plaintiff.<o:p></o:p></span></p><p class="MsoNormal" style="margin-left:36.0p